Website Terms of Service & Franchisee Portal Terms of Use

Effective Date: March 1, 2025

 

Welcome to InnovaFranchising.com. This Website Terms of Service and Franchisee Portal Terms of Use (“Agreement”) governs your use of our website located at https://www.innovafranchising.com (the “Website”) and, where applicable, our private franchisee support portal (the “Portal”).

By accessing or using our Website, you agree to these Terms. If you do not agree, please do not use the Website.

 

1. Introduction

This Website is operated by Innova Franchising, LLC, a Texas limited liability company with its principal place of business at:

3502 Paesanos Pkwy Unit 103, San Antonio, TX 78231

These Terms apply to all visitors of our Website and active franchisees who access our Portal.

 

2. Definitions

Franchisee: An individual or entity who has entered into a franchise agreement with Innova Franchising, LLC.

Portal: The password-protected support portal available exclusively to active franchisees.

Content: All text, images, graphics, documents, tools, and resources provided on the Website or within the Portal.

User: Any individual accessing or using this Website, including Franchisees.

 

3. Website Use (Public Access)

Visitors may browse publicly available information on the Website. You may not:

  • Copy, modify, or redistribute Website content without written permission.
  • Use automated tools to scrape or harvest data from the Website.
  • Use the Website for any unlawful or unauthorized purpose.

No account creation is permitted for general users.

 

4. Franchisee Portal Terms of Use

Access to the Portal is provided exclusively to active Franchisees who have signed a valid Franchise Agreement and Non-Disclosure Agreement (NDA) with Innova.

By logging into the Portal, you agree to the following:

  • Portal content is confidential and proprietary, intended solely for your use in operating your franchised business.
  • You may not share, copy, distribute, or otherwise make public any materials found in the Portal.
  • Your access may be suspended or revoked if you violate your Franchise Agreement or NDA, or if your franchise relationship ends.
  • The Portal may include onboarding resources, training materials, operational guidance, and support tools.

 

5. Intellectual Property

All content provided on the Website and Portal is owned by or licensed to Innova Franchising, LLC and protected by copyright, trademark, and other intellectual property laws.

Franchisees are granted a limited, non-exclusive, non-transferable license to use proprietary materials as outlined in their Franchise Agreement.

 

6. Privacy Policy

We respect your privacy. When you submit forms through our Website, we collect personal information such as your name, email address, and location. This data is stored in our secure CRM system, Outseta.

  • We do not sell or rent your personal information to third parties.
  • We may use your information to respond to inquiries, send updates, and improve our services.
  • You may request access to or deletion of your personal information at any time by contacting us.

 

7. Disclaimers

  • Website and Portal content is provided “as is” and “as available.”
  • We do not guarantee the completeness, accuracy, or availability of any content.
  • Franchise outcomes are influenced by many factors. Success is not guaranteed based on Website or Portal materials.

 

8. Limitation of Liability

To the fullest extent permitted by law, Innova Franchising, LLC is not liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use or inability to use the Website or Portal
  • Errors or inaccuracies in content
  • Data loss or technical failures

 

9. Termination of Access

We reserve the right to restrict or terminate access to any part of the Website at our discretion.

Franchisee access to the Portal is governed by the terms of their Franchise Agreement and may be revoked if the agreement is terminated or breached.

 

10. Dispute Resolution

All disputes arising under or related to these Terms will be governed by Texas law and subject to mediation as the first step toward resolution. Mediation shall take place in Bexar County, Texas.

 

11. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Franchisees may also be notified via the Portal.

Your continued use of the Website or Portal following any changes indicates your acceptance of the updated Terms.

 

12. Contact Us

If you have any questions or concerns regarding these Terms, please contact us:

Email: hello@innovafranchising.com
Mailing Address: 3502 Paesanos Pkwy Unit 103, San Antonio, TX 78231